Our aim is to give the highest possible standard of service so we value your opinion, if you have any comments, suggestions or complaints please let us know.
We operate a complaints procedure as part of the NHS system which meets national criteria. We reserve the right to refuse services to individuals who act in a violent, threatening or aggressive manner.
You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.
An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.
Our aim is to give the highest possible standard of service so we value your opinion, if you have any comments, suggestions or complaints please let us know.
We operate a complaints procedure as part of the NHS system which meets national criteria. We reserve the right to refuse services to individuals who act in a violent, threatening or aggressive manner.
You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.
An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.
Oaten Hill Court, Oaten Hill
Canterbury CT1 3HS
Tel 0845 601 5890
Email ekpct.pals@ekenttmht.nhs.uk
www.pals.nhs.uk
Ground Floor
7 Vale Avenue
Tunbridge Wells
Tel: 01892 540490
Health advice and information, including details of other local health services, is also available from NHS Direct.